Terms and Conditions


In these terms and conditions, "HK Springfield Industrial Limited”, “we” or “us” will mean HK Springfield Industrial Limited, a subsidiary of Springfield Group Limited and the "Customer" or “you” will mean any person, firm, company or body which places an order with HK Springfield Industrial Limited. We own and operate the site hkeshop.spr-field.com.  Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them. We may revise these terms and conditions from time to time by updating this posting. The revised terms will take effect when they are posted.


General

HK Springfield Industrial Limited shall make every effort to ensure that prices, details and sizes of products on this website are up to date.  Prices are subject to change without prior notice and all orders are subject to HK Springfield Industrial Limited's acceptance at its sole discretion and stock availability.


HK Springfield Industrial Limited shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, we reserve the right to offer alternative product of similar value and style.


All orders are subject to confirmation of final availability and HK Springfield Industrial reserves the right to reject the order if any of the products or services requested are unavailable.


Prices charged for purchases on this website may be different from those charged in other retails.  When you place an order, the prices charged are those applicable on the day you place the order.  The actual size, dimension and colour of the products may differ from the pictures and images of the products displayed on this site, which serves as illustration for the customer to recognise the products only.


These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and HK Springfield Industrial Limited agree to submit to the exclusive jurisdiction of the Hong Kong courts.  HK Springfield Industrial Limited may revise these terms and conditions at any time without prior notice. If any dispute arises, HK Springfield Industrial Limited's determination shall be final. Where these terms and conditions are available in English which shall be the governing version and shall prevail whenever there is a discrepancy between the two versions.


Registration and account security

To register with our website, you must be over eighteen (18) years of age and legally capable of forming legally binding contracts.


If you are below 18 years old: you must obtain consent from your parent(s) or legal guardian(s), their acceptance of the Terms below and their agreement to take responsibility for (i) your actions; (ii) any charges associated with your use of any of the services, software or content provided; and (iii) your acceptance and compliance with the Terms below. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Site.


You are required to register before placing any order through this website.  During the registration, you must:

  • Provide us with accurate, complete and updated registration information; and
  • Safeguard your user name and password; and
  • Authorize us to assume that any person using our site with your user name and password is either you or is authorized to act for you


You must inform our Customer Service at +852 37098969, or update your information in hkeshop.spr-field.com, immediately of any changes regarding the profile information that you provided so that we can communicate with you effectively.


HK Springfield Industrial Limited has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.


If your account is not used for a specified period (2 years), we will, for your own and our protection, deem your account to be no longer in use, and we will deactivate your account and all your accumulated points and/or e-vouchers will be forfeited (where applicable). You will need to reapply for a new account if you wish to make further purchase at our website.


Payment

HK Springfield Industrial Limited accepts payment by Visa, MasterCard and PayPal for purchase via our online shop. Credit card used for shopping should be valid and under your own name. HK Springfield Industrial Limited shall not be liable for any credit card fraud. All payment methods require you to pay first before delivery. No "Cash on Delivery" is allowed.


All product prices are listed in Hong Kong Dollars (HK$).


HK Springfield Industrial Limited may from time to time set credit limits for individual customers and reserves the right to limit sales including the right to decline sales to any customers.


Full payment in respect of an order must be made upon the placing of the order. If your payment cannot be processed, the order will not be accepted and you are advised to contact the card issuer to resolve any problem concerning the use of your credit card to ensure successful order placement.


HK Springfield Industrial Limited reserves the right to change the payment terms for any order without prior notice.


HK Springfield Industrial Limited reserves the right to change the payment mode for Products offered online at any time by announcement via website, email and/or any other means of public communications.  Our system will generate an email to the email address registered by customer to confirm that we have received your order. However, this confirmation does not constitute a promise of delivery of order items.


If payment for any order has already been made but the order is not accepted by HK Springfield Industrial Limited, you will be entitled to a refund via direct credit to your credit card. HK Springfield Industrial Limited shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur due to any delay in processing the said refund.


Delivery

We offer FREE Delivery (single location only) for purchase over HK$300 after using any promotional code, while delivery charge of HK$50 per each order shall be applied for purchase of less than HK$300 after using promotional code (excluding delivery to Outlying Islands, special areas and area without elevators)


Home delivery services will be provided (except public holidays) as follows:

Monday to Saturday:

For each successful order placement (i.e. order is accepted and payment is confirmed) and with receipt of the confirmation from “HK Springfield Industrial Limited” before 9 p.m., we will deliver the products within 5 days, from 11 a.m. to 6 p.m.


Saturdays, Sundays and Public Holidays:


As our delivery vehicles cannot reach Big Wave Bay Village and Shek O without permission letters, customers must collect deliveries to these areas in the car park.


Please note that all goods will be delivered as scheduled to the best of our ability. We aim to deliver the goods when there is somebody in. We will contact customers by phone before delivering the goods. We cannot accept responsibility for goods left outside at the customer's request.


Delivery service might be affected due to holidays (Christmas, Chinese New Year, Easter Holidays, sales promotion events). Delivery service will be suspended on Sundays and public holidays. Delivery service will be delayed for one day if a typhoon signal No.8 is raised or a black rainstorm warning is in effect. In this case, HK Springfield Industrial Limited will contact customers to re-schedule the delivery time.


We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.


You shall notify us immediately in case of any change of delivery address.  We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.


You could collect the products in Shum Fung Express collecting point (SF):


SF will send you a collection SMS within 3 working days once the order is accepted and payment is confirmed.  Customers can collect and pick up from the specified SF with the SMS.  Please note that all goods will be delivered as scheduled to the best of our ability.  Delivery service will be suspended if a typhoon signal No.8 is raised or a black rainstorm warning is in effect.  You will be contacted to re-schedule the delivery time.  We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.


You shall notify us in case of any change of delivery address.  We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.


Cancellation

1. HK Springfield Industrial Limited may cancel an order if the product is not available for any reason or any other reasons which caused an order not able to be fulfilled.


2. All cancellation of orders will be refunded as direct credit to your credit card.


3. You are not allowed to cancel the order once an Order Confirmation is issued. If you wish to seek further information or assistance, kindly contact our customer service at +852 37098969.


Return/ Refund

1. HK Springfield Industrial Limited provides you with "7 days Product Quality Guarantee” - 7 days after your receipt of the products. If you find the products ordered appear damaged, spoiled, or not in good conditions, you can contact our customer service at +852 37098969.


2. Please attach photos of the goods as proof when providing the information. Once the case is accepted for handling by our customer service, you are required to return the products to our customer service for verification.


Exchange Policy

Exchange and replacement of products cannot be supported.


Refund Policy

Once the request for refund is verified and confirmed, the amount will be refunded to your credit card (it may take around 4-6 weeks for processing and crediting)


Refund of a product cannot be accepted in the following cases:

  • Any product without a proper proof of purchase
  • Products purchased more than 7 days previously
  • Related products for refund/exchange are not returned by the customers
  • Any gifts or trial pack
  • Product packaging is not intact, damaged or found with dirt
  • Any product rejection due to personal preference


In case of dispute, HK Springfield Industrial Limited reserves the right of final decision.


Collection of Personal Data and data protection

You may be asked to provide your personally identifiable information (“Personal Data”) including, but not limited to, your name, gender, age, telephone number, fax number, home address, email address, credit card information, bank account number, education level, occupation, household income, interests and favourite activities, etc. to enjoy our services. Specific purposes for which your Personal Data may be used are set out in our Personal Information Collection Statement under section 7 in our Privacy Policy including the use of Personal Data for direct marketing.


HK Springfield Industrial Limited is committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) (the “Ordinance”) under the laws of Hong Kong. Please refer to our Privacy Policy.


Force Majeure

HK Springfield Industrial Limited shall not be liable for any delay or failure in its performance caused by or resulted from “force majeure” (which shall include fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the reasonable control of HK Springfield Industrial Limited).


Copyright

All information on this website unless stated remains copyright of Springfield Group Limited, and related entities (including HK Springfield Industrial Limited).  Any use of text, layout, company logo, design, graphics, product name and other materials in our website could be used, reproduced, or published either electronically or on hard copy or in any other format, now or in the future, without our written permission.


Legal Disclaimer

The information provided on our website is accurate to the best of our knowledge at the time of inclusion. We (Springfield Group Limited) make no representations or warranties about the information provided through this website, including any hypertext links or other items used either directly or indirectly from our website. We reserve the right to make changes and corrections at any time, without notice. We accept no liability for any inaccuracies or omissions in our website and any decisions based on information contained in our website.